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Photo / Alex Burtonīeyond the perennial issue of people being shy of admitting they got duped, Carey says there are issues about resourcing, people being confused about where to turn, and co-ordination between an alphabet soup of Crown agencies, while often struggling to get cut-through with private firms.

'We’re calling on the next Government to look at an anti-scam centre for New Zealand,” says Netsafe CEO Brent Carey. Netsafe chief executive Brent Carey said the new Government also has to create a single agency to co-ordinate efforts to deal with the rising tide of online fraud. We are investigating the technical ability to do this, along with privacy and information-sharing considerations,” Beaumont said.

“Among other things, we’re also looking at options for a confirmation of payee service to enable anyone making an online payment from one bank account to another to check the name of the account they are paying. That’s why our banks are stepping up with a range of recently-announced initiatives to further protect customers from scams,” New Zealand Banking Association chief executive Roger Beaumont told the Herald. “Putting a dollar figure on scam losses really helps show the gravity of this issue impacting everyday New Zealanders. Meanwhile, new research from Netsafe estimates that the total amount lost was just over $2 billion.Īfter taking flak from a number of victims, and sparking a probe by the Banking Ombudsman, banks have moved to tighten their defences and procedures. For the first time, we’ve got a concrete figure for the amount that New Zealanders lose to online scams - at least those involving banks.Ī Ministry of Business, Innovation and Employment (MBIE) survey, drawing on data from New Zealand’s 11 largest financial institutions, says Kiwis lost $198 million* to online scams in the year to September.

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